Implementation Business Analyst
What does a great Implementation Consultant do? Find Your Forward as an Implementation Consultant Advisory at Fiserv, a FORTUNE(TM) 500 member, and join the industry leader in financial services technology. With more than 23,000 associates around the world, we're pushing the boundaries of what's possible in financial services with deep expertise and a dedication to innovation. We support our team with a collaborative work environment that values leadership and new ideas. Members of our Bank Solutions team flourish with this environment to build the solutions that power more than 13,000 banks and businesses worldwide. In this role, you'll help build the technology responsible for our integration services. Your work will influence the success of companies across the world. Members of our Technology team are experts in the field, working to evaluate and improve today's systems while building tomorrow's. As an Implementation Consultant Advisory, you will be responsible for onboarding and rolling out of new clients on our standard integration platform. You will be required to work directly with the client to perform these implementations, consult on the product suite and / or discuss application design. You will also be responsible for early engagement with Project/Implementation managers from other Fiserv teams and/or clients, identify/help clear roadblocks, negotiate deadlines, define priorities with implementation engineers, and manage risks. Essential Job
Responsibilities:
o You will perform software support and implementations for Fiserv's clients via telephone, e-mail, and web-based contact channels. o Deliver professional and timely client/internal communications regarding current implementation/support cases. o You will thoroughly track, organize and document all product and support related activities. o You will develop and maintain a full understanding of Fiserv products and services and stay abreast of relevant industry trends and best practices. o Handle mission critical projects during and after implementation. o Analyze Network issues understand the flows and dependencies and discuss it with the Network engineers. o Accountable for driving production incidents to resolution, by analyzing and coordinating with the required parties and always acting as the owner and leader of the situation. o Discuss technical issues with support engineers and developers. o Recreate problem locally and able to debug the code to identify underlying defects. o Perform technical evaluation of the defects. o Understand the impact of changes across the application. o Minimal travel may be required o Perform other duties as assigned Basic Qualifications for Consideration:
o Bachelor's degree in Information Technology/Business Administration or related fields o 8
years proven experience with client implementations / services, dealing with internal and external clients o Financial industry experience o Knowledge of business methods and practices in the financial services industry o Analytical skills to assess client business need, identify solutions, and manage requirements o Proficient in computer systems and personal computer use o Ability to exercise appropriate judgment/decision making skills to ensure client success. o Possess excellent organizational and interpersonal skills, with good follow-up skills and attention to detail o Good troubleshooting skills & communication skills o Creative problem solving skills o Strong analytical and troubleshooting abilities Preferred Skills, Experience, and Education:
o 10
years of relevant experience o Strong self-motivation with excellent time management skills, including ability to work on time sensitive projects to meet deliverables by expected due date o Work on multiple projects in parallel o Excellent communication skills including written and verbal o Ability to work independently and collaboratively. o Demonstrated planning skills. o Initiate and or attend troubleshooting sessions during regular and after hours when needed on priority o Work with internal teams on process improvements o Manage priorities within and across projects based on a faced paced culture while continuing to focus on quality of deliverables o Incumbent may coach, cross-train, strain, assist, and in general help others as assigned The travel requirements will be minimal (less than 5%). However, there may be business needs for travel (to client locations and other Fiserv locations) and hence some flexibility is expected. Who We Are:
Communicator Advantage / Enterprise Services Framework (ESF) from Fiserv is the ideal financial institution integration solution. This flexible and powerful solution simplifies integration and helps you address challenging business requirements specific to your strategy. Communicator Advantage is a comprehensive, best-of-breed integration solution using a Service Oriented Architecture (SOA). This single, end-to-end solution shares real-time data through multiple delivery channels (enterprise, Web, mobile) and across multiple languages and platforms. It supports an unrivaled selection of languages, messaging standards and protocols using common APIs. Communicator Advantage is designed to support all your internal and external integration needs today and into the future. In order to protect our Fiserv community, Fiserv requires all newly hired employees in the United States to be fully vaccinated before their start date. Proof of vaccination will be a condition to hiring. Fiserv complies with all applicable laws regarding the reasonable accommodation of individuals with disabilities and/or sincerely held religious beliefs.
Salary Range:
$100K -- $150K
Minimum Qualification
Business Intelligence & AnalyticsEstimated Salary: $20 to $28 per hour based on qualifications.
Responsibilities:
o You will perform software support and implementations for Fiserv's clients via telephone, e-mail, and web-based contact channels. o Deliver professional and timely client/internal communications regarding current implementation/support cases. o You will thoroughly track, organize and document all product and support related activities. o You will develop and maintain a full understanding of Fiserv products and services and stay abreast of relevant industry trends and best practices. o Handle mission critical projects during and after implementation. o Analyze Network issues understand the flows and dependencies and discuss it with the Network engineers. o Accountable for driving production incidents to resolution, by analyzing and coordinating with the required parties and always acting as the owner and leader of the situation. o Discuss technical issues with support engineers and developers. o Recreate problem locally and able to debug the code to identify underlying defects. o Perform technical evaluation of the defects. o Understand the impact of changes across the application. o Minimal travel may be required o Perform other duties as assigned Basic Qualifications for Consideration:
o Bachelor's degree in Information Technology/Business Administration or related fields o 8
years proven experience with client implementations / services, dealing with internal and external clients o Financial industry experience o Knowledge of business methods and practices in the financial services industry o Analytical skills to assess client business need, identify solutions, and manage requirements o Proficient in computer systems and personal computer use o Ability to exercise appropriate judgment/decision making skills to ensure client success. o Possess excellent organizational and interpersonal skills, with good follow-up skills and attention to detail o Good troubleshooting skills & communication skills o Creative problem solving skills o Strong analytical and troubleshooting abilities Preferred Skills, Experience, and Education:
o 10
years of relevant experience o Strong self-motivation with excellent time management skills, including ability to work on time sensitive projects to meet deliverables by expected due date o Work on multiple projects in parallel o Excellent communication skills including written and verbal o Ability to work independently and collaboratively. o Demonstrated planning skills. o Initiate and or attend troubleshooting sessions during regular and after hours when needed on priority o Work with internal teams on process improvements o Manage priorities within and across projects based on a faced paced culture while continuing to focus on quality of deliverables o Incumbent may coach, cross-train, strain, assist, and in general help others as assigned The travel requirements will be minimal (less than 5%). However, there may be business needs for travel (to client locations and other Fiserv locations) and hence some flexibility is expected. Who We Are:
Communicator Advantage / Enterprise Services Framework (ESF) from Fiserv is the ideal financial institution integration solution. This flexible and powerful solution simplifies integration and helps you address challenging business requirements specific to your strategy. Communicator Advantage is a comprehensive, best-of-breed integration solution using a Service Oriented Architecture (SOA). This single, end-to-end solution shares real-time data through multiple delivery channels (enterprise, Web, mobile) and across multiple languages and platforms. It supports an unrivaled selection of languages, messaging standards and protocols using common APIs. Communicator Advantage is designed to support all your internal and external integration needs today and into the future. In order to protect our Fiserv community, Fiserv requires all newly hired employees in the United States to be fully vaccinated before their start date. Proof of vaccination will be a condition to hiring. Fiserv complies with all applicable laws regarding the reasonable accommodation of individuals with disabilities and/or sincerely held religious beliefs.
Salary Range:
$100K -- $150K
Minimum Qualification
Business Intelligence & AnalyticsEstimated Salary: $20 to $28 per hour based on qualifications.
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