OCM Manager
You are fully responsible for setup and execution of all training courses organized by the Enterprise Transformation Office (ETO), as well as the registration of participants and the tracking and reporting of their completion results to team and family leads. You will apply a structured change management methodology and tools to create a strategy to support adoption of the changes required by a project or initiative. You will support the design, development, delivery and management of communications. You will conduct impact analyses, assess change readiness and identify key stakeholders. You will provide input, document requirements and support the design and delivery of training programs. You will execute the strategy that makes complex change easy for our impacted users and stakeholders. You will create or significantly contribute to change enablement strategies and plans, including training and communications You will conduct effective change impact assessments, readiness assessments, and stakeholder analysis You will define, plan and execute change management plans to support communication and transition activities You will develop, deliver and manage communication, stakeholder, training, engagement, adoption, and resistance management plans You're the kind of person who has:
o Understanding of adult learning methods o Working knowledge of project management o Basic understanding of vendor management o Experience with Jira and Confluence Basic qualifications for consideration:
o BSc/BA in Business, Psychology or a related field o 6
years of experience as a Education/Background and Experience (Training Administrator, HR Assistant, Change Manager/Analyst, or similar role) o Ability to create a workable plan and execute on it o Time management skills o Problem solving skills o Attention to detail o Ability to work under pressure to meet deadlines o Excellent organizational and multitasking ability o Good written and verbal communication skills o Ability to successfully identify learning objectives and build course materials Tools / Systems o Udemy o Exchange o Confluence o Jira o Excel Preferred
Qualifications:
o Proficient in MS Office software; working knowledge of databases and Learning Management Systems (LMS) is a plus Learn more about us. In a world moving faster than ever before, Fiserv helps clients deliver solutions in step with the way people live and work today - financial services at the speed of life. With 24,000 associates, we help more than 12,000 clients worldwide create and deliver solutions to enable today's consumer to move and manage money with ease, speed and convenience. Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE(TM) 500 company and one of FORTUNE Magazine World's Most Admired Companies for the sixth consecutive year, we are committed to excellence and purposeful innovation. In this role you will be aligned with solutions to our banking customers. We deliver comprehensive bank platforms and value-added products and services for community, mid-tier, and large financial institutions. We offer flexible technology solutions that enable financial institutions to quickly align to customers' expectations. With a modular approach to delivery, financial institutions can preserve platform investments while delivering both updated functionality and a consistent experience across channels. From understanding consumer needs based on the latest research to analytics and advisory services that help identify growth opportunities from accounts, payments and industry data, we help clients access and act on data to create better outcomes Fiserv bank platforms - Cleartouch, DNA, Precision, Premier, Signature - enable banks to efficiently manage a wide range of activities such as account opening, deposits, withdrawals, loans, customer information management, and general ledger and accounting tasks. Each Fiserv bank platform has unique capabilities, but they all help our clients improve customer service and streamline their back-office operations. We welcome and encourage diversity in our workforce. We are an equal opportunity employer/disability/vet. Explore the possibilities of a career with Fiserv and Find Your Forward with us. In order to protect our Fiserv community, Fiserv requires all newly hired employees in the United States to be fully vaccinated before their start date. Proof of vaccination will be a condition to hiring. Fiserv complies with all applicable laws regarding the reasonable accommodation of individuals with disabilities and/or sincerely held religious beliefs. This role is not eligible to be performed in Colorado
Salary Range:
$100K -- $150K
Minimum Qualification
Organization Development & TrainingEstimated Salary: $20 to $28 per hour based on qualifications.
o Understanding of adult learning methods o Working knowledge of project management o Basic understanding of vendor management o Experience with Jira and Confluence Basic qualifications for consideration:
o BSc/BA in Business, Psychology or a related field o 6
years of experience as a Education/Background and Experience (Training Administrator, HR Assistant, Change Manager/Analyst, or similar role) o Ability to create a workable plan and execute on it o Time management skills o Problem solving skills o Attention to detail o Ability to work under pressure to meet deadlines o Excellent organizational and multitasking ability o Good written and verbal communication skills o Ability to successfully identify learning objectives and build course materials Tools / Systems o Udemy o Exchange o Confluence o Jira o Excel Preferred
Qualifications:
o Proficient in MS Office software; working knowledge of databases and Learning Management Systems (LMS) is a plus Learn more about us. In a world moving faster than ever before, Fiserv helps clients deliver solutions in step with the way people live and work today - financial services at the speed of life. With 24,000 associates, we help more than 12,000 clients worldwide create and deliver solutions to enable today's consumer to move and manage money with ease, speed and convenience. Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE(TM) 500 company and one of FORTUNE Magazine World's Most Admired Companies for the sixth consecutive year, we are committed to excellence and purposeful innovation. In this role you will be aligned with solutions to our banking customers. We deliver comprehensive bank platforms and value-added products and services for community, mid-tier, and large financial institutions. We offer flexible technology solutions that enable financial institutions to quickly align to customers' expectations. With a modular approach to delivery, financial institutions can preserve platform investments while delivering both updated functionality and a consistent experience across channels. From understanding consumer needs based on the latest research to analytics and advisory services that help identify growth opportunities from accounts, payments and industry data, we help clients access and act on data to create better outcomes Fiserv bank platforms - Cleartouch, DNA, Precision, Premier, Signature - enable banks to efficiently manage a wide range of activities such as account opening, deposits, withdrawals, loans, customer information management, and general ledger and accounting tasks. Each Fiserv bank platform has unique capabilities, but they all help our clients improve customer service and streamline their back-office operations. We welcome and encourage diversity in our workforce. We are an equal opportunity employer/disability/vet. Explore the possibilities of a career with Fiserv and Find Your Forward with us. In order to protect our Fiserv community, Fiserv requires all newly hired employees in the United States to be fully vaccinated before their start date. Proof of vaccination will be a condition to hiring. Fiserv complies with all applicable laws regarding the reasonable accommodation of individuals with disabilities and/or sincerely held religious beliefs. This role is not eligible to be performed in Colorado
Salary Range:
$100K -- $150K
Minimum Qualification
Organization Development & TrainingEstimated Salary: $20 to $28 per hour based on qualifications.
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